Blog Archives

Understanding Your Behaviour

Posted on October 27, 2026 by Catherine Osborne

We are all different, but we are all the same. We all have similar emotional and physical needs, but we all possess individual differences in basic temperament. ‘Personality’ means a relativity fixed set of feelings, behaviours, and responses – long-term…

Tagged with: behaviour, behaviour habits, behaviour profiling, behaviours, brain, brain imaging, Emotional, feelings, needs, personality, Personality profiling, personality type, positive presence, thoughts
Posted in Uncategorized

Say No to the Status Quo

Posted on September 16, 2025 by Catherine Osborne

Influential leaders almost always are highly dissatisfied with ‘status quo’. They are unwilling to allow preventable pain and suffering to continue needlessly. They are unwilling to waste precious resources and to settle for second-rate productivity and financial performance. Volition enables…

Tagged with: behaviours, beliefs, benefits, change, clinical psychology, feelings, Influential leaders, intangible, neuroscience, performance, positive, positive presence, productivity, tangible, thinking, thought model, urgency imperative, volition
Posted in Uncategorized

The Performance Power of Your Presence

Posted on March 4, 2025 by Catherine Osborne

Never doubt the impact on performance marked by your presence as a leader. You are, without a doubt, ridiculously in charge of the production and wellbeing of every person you lead, and ultimately, the destiny of your organization. And, without…

Tagged with: ambiguous, behaviours, brain, complex, connection, emotionally intelligent, energy, fast-changing, feelings, focus, frustration, leader, overwhelm, positive presence, thoughts, wellbeing
Posted in Uncategorized

The Professionally Artful Apology

Posted on July 30, 2024 by Catherine Osborne

At the heart of sustaining highly effective relationships is the skill of expressing a professionally artful apology. There are various excuses people give for refusing to apologize for inappropriate, disrespectful, rude, and a host of other more toxic behaviours. Whatever…

Tagged with: apology, behaviours, culture, inappropriate behaviour, performance, positive presence, relationships, self-awareness
Posted in Uncategorized

The Human Factors of Ineffective Communication

Posted on November 14, 2023 by Catherine Osborne

Communication starts and stops all effective collaborations. Some of the causes of ineffective communication are a mixture of both organizational and human factors. The human factors are mental, behavioural and emotional, such as the following: 1. Poor listening skills 2.…

Tagged with: behaviours, collaborations, communication, conflict, confusion, Consistency, Emotional, frustration, human factors, interpersonal, leader, mental
Posted in Uncategorized

A New Level of Connection

Posted on October 31, 2023 by Catherine Osborne

In today’s organizations, leaders and managers must learn to be effective conduits of information, both tangible and non-tangible alike. Successful organizations will be a continuous looping and re-looping of information, feedback and adjustment. Organizations will have to flatten right out…

Tagged with: behaviours, bureaucracy, cognitive, communication, connection, culture, energy, information, leaders, neurosciences, positive presence, successful, workplace behaviour
Posted in Uncategorized

The ‘Energy Factor’ of an Energized Workforce

Posted on July 25, 2023 by Catherine Osborne

In the “State of the Global Workplace 2022 Report” by Gallup it was revealed that the COVID-19 pandemic era put a halt to a long period of gradual but general improvement in engagement among the world’s workers. This matters for…

Tagged with: behaviours, brain science, connection, Emotions, energy, engagement, meditation, mindfulness, mindset, negative human energy, neuroscience, performance, positive, positive presence, productivity, profitability, retention, safety, stress, thinking, workforce
Posted in Uncategorized

The Performance Gap

Posted on February 28, 2023 by Catherine Osborne

Performance is the product of what we are capable of doing (technical skill) multiplied by what we are willing to do (motivation). In health care delivery, as in other high-risk industries, a gap between these two elements of performance can…

Tagged with: accountable, behaviours, brain function, challenges, change, consequences, emotional energy, Emotions, Improvement, initiative, leadership, management, mindset, motivation, neuroscience, performance, positive presence, processes, productivity, quality, relationships, satisfaction, stress, team, technical skill, thinking, understand, wellness
Posted in Uncategorized

The human factors of Ineffective Communication

Posted on August 24, 2021 by Catherine Osborne

Much of the communication today in business and health care entails an exchange, wherein all parties involved must act as both giver and recipient of information. This exchange ensures that the information is received and the recipient has an opportunity…

Tagged with: behaviours, collaborations, communication, communication partners, conflict, confusion, development, exchange, frustration, giver, health care, interpersonal inadequacies, leader, mindset, recipient
Posted in Uncategorized

The Urgency Imperative

Posted on August 10, 2021 by Catherine Osborne

John Kotter, a well-known change expert, defines urgency as a combination of thinking, attitudes, and behaviours. Urgency is a hyper-alertness and represents a commitment to addressing an important issue that suddenly arises, whether inside or outside of the organization. When…

Tagged with: attitudes, behaviours, change, complacency, hyper-alertness, leadership development, organizational inertia, status quo, thinking, urgency
Posted in Uncategorized