Your Emotional Behaviour

As a leader, awareness of self and others is the most critical factor there is. This awareness translates into a knowledge and understanding of the different types of people personalities and the way they will typically interact with each other and within a team or group.

Just as there are different people personality types that you must acknowledge and adapt to, there are also differing dimensions of emotional behaviour that every leader must be aware of. Human emotion (aka feelings) is your response to your thinking and mental patterns. Your thoughts (mental patterns), in turn, predict your behaviour. A leader’s emotional behaviour style can compel followers to either connect or engage, or to turn away.

My good friend and mentor, Dr. Michael Frisina, in his book “Influential Leadership – Change Your behavior, Change Your Organization, Change Health Care” (page 73), talks about emotional awareness and recognizes that emotionally aware leaders can acknowledge their gut reactions and prevent possible emotional meltdown. Emotionally aware leaders also are aware that negative responses are counterproductive to peak performance. He goes on to say,
“… our behavior style can stir up emotions in others.
Behavioral style, or social/communication style, is the way we conduct ourselves in front of other people, particularly in the workplace. Are you friendly and warm? Are you reserved? Are you assertive? Are you in full control? Your behavioral style (which is different from personality) either attracts or repels other people, and vice versa. Sometimes we cannot articulate why we like or dislike someone’s behavior, because these types of preferences are unconscious. “

The more you understand your own and other people’s emotional behaviour, the more capable you are to use your skill of Positive Presence to create a positive emotional behaviour that will move you toward others to combine for a positive and energized synergy in the work environment around you.

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Understanding Your Behaviour

We are all different, but we are all the same. We all have similar emotional and physical needs, but we all possess individual differences in basic temperament. ‘Personality’ means a relativity fixed set of feelings, behaviours, and responses – long-term features that comprise a person’s personality ‘make up’ or ‘profile’. And of course each different ‘profile’ will elicit different feelings, behaviours, and responses from other differing ‘profiles’. Personality profiling has been around for hundreds and hundreds of years. One of the most popular in the business world today is the Myers & Briggs personality type indicator (MBTI), but there are others as well. And, there are also free tests on line that will give you a ball park idea of where you land.

More recently, because attempts have been made to understand personality as related to the inner workings of the brain, we can now map and ‘read’ the brain through advanced brain imaging technology, and the field is expanding every day.

There is value to understanding that there are different types of people in the world. At a more physical level, every person has specific behaviour tendencies, and although no two people are alike, these ‘tendencies’ can be grouped and analyzed within four separate quadrants for behaviour profiling. When you understand your own behavioural patterns (or tendencies), and what they actually ‘look’ like, then you can acquire some insight into what impact others will have on you – on your own feelings, thoughts and behaviour. You will also become more tolerant of others by understanding that not everyone is just like you, nor will everyone like or dislike exactly the same things. When you understand ‘who’ you are and the impact other behaviour types have on you, only then will you be able to understand the impact your behaviour has on others, and then learn to adjust your behaviour habits to bring the best out in all those around you.

The more you understand your own and other people’s behaviour, the more capable you are to use your skill of Positive Presence to create a positive outlook.

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What is Synergy?

Research in the neurosciences has shown there is a continuous looping and re-looping of energy both positive and negative, between your two dominant human energy fields — the heart and the brain. It is this looping and re-looping of energy that makes each of us a unique individual. There is also evidence of a correlation between positive energy (positive thoughts and feelings) and your ability to ‘connect’ and work with others. Also, just as you are a looping and re-looping energy being, as you come together with others within an organization (or anywhere else for that matter), your individual energies combine and create a unique synergy of its own.

Synergy is the combination of each individual’s unique energy. Understanding yourself and others is essential to ensuring that the individual energy stays ‘positive’. How you choose to act and respond to each other is critical to the creation of organizational synergy. For greater understanding, the first thing is to understand your own personality preferences and how they affect others. Then, it is important to identify what other personality preferences exist in the environment around you. THE GOAL IS to identify your own personal behavioural changes that will be necessary to bring out the best in those around you.

The more you understand your own and other people’s behaviour, the more capable you are to use your skill of Positive Presence to create a positive outlook.

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A Leader’s Legacy

As a licenced affiliate and certified coach of The Frisina Group’s ‘Center for Influential Leadership’ I am honoured to present the following excerpt from their April 2019 guest newsletter … it never gets old:
We can’t begin to think of having a legacy until we truly grasp the difference between leading and managing. While many of us can clearly explain the difference between the two, the fact is that many of us go about daily business simply managing things, without making the attempt to lead or influence others. In these uncertain times it is time to choose to resolve, if you have not already done so, to become an influential leader. Regardless of your status or titled position of authority, make the effort to be influential in the lives others around you in your workplace. Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” If you believe you were born to lead others, commit to doing it in an influential way.

The first step in any new direction is typically changing the way we think. The internal changes you can make to become an influential leader are self-examination, sincerity, and soliciting feedback. It is critical for you, as a leader, to be self-aware as it is the key to unlocking your leadership potential. So, what does it truly mean to be an influential leader in your workplace, and how do you accomplish that goal.

Simply stated, self-examination is the fastest route to becoming self-aware. Yet, a great many leaders do not take a look inside, possibly afraid of what they might discover. The irony is that these same leaders are masters at conducting root-cause analyses on the failures within their organizations. However, such examinations often do not lead to improvement or change in processes. They can diagnose failure or non-performance without being able to translate that diagnosis into a solution. Still other leaders choose to cope with organizational problems rather than evaluate and then solve them. Neither of these two options will improve your leadership influence or organizational performance.

What is true of organizations is also true of individuals. That truth is reason enough to signal a need for self-examination. Add to this fact the interpersonal conflicts or behavioural clashes that leaders face on a daily basis, and you have all the indicators that something is wrong and that “something” must be addressed. Do not mistake behavioural conflicts for personality or style issues, because they are different. Behaviour is a matter of choice, while personality is an inherent trait. Self-examination is the key to making the right behaviour choice to recognizing poor habits. It is the action predicated on the ability of being self-aware. Becoming self-aware is the starting point for becoming an influential leader. We cannot become influential until we become aware of the impact our behaviour has on others in our workplaces.

Take a close look into the skill of Positive Presence™ — a new and deliberate way of thinking and behaving that makes the connection between emotional energy and behaviour and is easily practiced and developed right on the job. For many, it is just a lot of common sense, but for others it is a slow and gentle process that requires the help of both team mates and leaders. High level performance results from doing the right things at the right time. Your behaviour must change to meet these demands. The success of your organization depends on it and so does your legacy.

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Defending Against the Toxic Person

In conjunction with your own self-awareness, comes the need to bring your awareness to the environment around you. Today’s work environment wrought with lightening-fast change, complexity and never-ending demands, is a natural playing field for negative energy. To start, make a mental note of people and situations that trigger your negative feelings and thoughts. You may notice that the negative moods of a toxic person can be extremely pervasive and emotionally draining – the nervous energy, the anger at life and everyone in it, the sadness, complaints, clinginess, attention seeking, the gossips, the consistently negative viewpoint — these negative attitudes will suck the positive out of even the most up-beat and positive person!

For some, the best defense is to avoid the toxic people and/or situation, or at the very least to keep the encounter to a very minimum. But what if that is not an option? The first step is to consciously acknowledge that negativity is being (and will be) sent your way. The next step is to consciously refuse to allow the negativity into your mind. You might even want to create a personal signal to remind yourself throughout the encounter to keep deflecting the negative conversation and energy that’s beaming at you. Your personal signal might be pulling a piece of your hair, or digging your thumbnail into your palm, or flicking your wrist, or tapping somewhere on your opposite hand…..whatever the signal, it will be your conscious reminder that you must ward off the negative of the toxic person.

The one thing nobody can take away from you is the way you choose to respond to what others say and do. Your personal signal that reminds you to ward off the negative is your cue to choose an appropriate attitude and response to protect your positive space. Here are some suggestions:
1. Make light of the conversation and change the topic to one of optimism.
2. Change the focus to one that is solution oriented. Ask questions like “So what can you do to change that?” “How’s that working for you….what could you do different?”
3. Provide a kind word and support if the situation warrants. “Are you ok?” “What can I do to help?”
Don’t get drawn in to spend any more time that necessary with someone you have identified as toxic.

Then, consciously practice finding the positive and good in everyday interactions and in everything around you. Be thankful always in everything you do and for where you are at that moment … it could always be worse. The more time you spend in the positive, whether it’s time spent with highly positive people, or quiet moments of your own, the easier it will become for you to deflect the negative vibes that toxic people send out.

Acquiring the skill of Positive Presence is a slow and gentle process that begins with awareness. The more time you spend in the positive, the greater your capacity for achieving peak performance, for building and maintaining good relationships, and for experiencing good health.

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Brain Power with Positive Presence

Our brain is an extremely powerful machine to which we hold the controls. Having ‘control’ requires a keen self-awareness into our emotional energy and our behaviour and thought habits. It takes anywhere from 14 days to 8 weeks to ‘re-wire’ our brain for a higher skill level. We ‘re-wire’ by continuous reading, writing and reciting of information for creating new thought and behaviour habits. This re-wiring occurs via the neuroplasticity of your brain.

Research has proven that the ‘brain-power’ needed for productivity and efficiency today will only occur when we are in a state of positive emotional electro-magnetic neuro-chemical energy. This emotional energy also exists when we are working in higher-level brain function. It is the emotional state needed for productivity, efficiency, and wellness, and is the same emotional state that we are in when we are joyous and happy. That being said, the research also shows in fact, that the greatest risk to productivity, to work relationships, and to overall wellness in today’s workplace, is negative energy.

A keen self-awareness of yourself is a must when working to deflect the negative energy (and there’s lots of it) around you. You must know what your triggers are, and how to quickly adjust your mindset to block the negative and allow your personal positive to flow. This can be easier said than done, but with the skill of Positive Presence you will learn how to easily adjust your thinking to thwart that negative and replace it with something that serves you well. You will become adept at recognizing when the thoughts and feelings in you and around you are not serving you to your greatest good.

It is important to keep in mind that life is a series of daily ups and downs. Recognize and acknowledge the negativity, never take it personal, and let it pass right through your consciousness. Concentrate on today, right this moment. Do not carry around things that happened yesterday or a week ago. Let go and move on and forgive yourself of any wrong doings of the past.

Acquiring the skill of Positive Presence is a slow and gentle process that begins with awareness. The more time we spend in the positive, the greater our capacity for achieving peak performance, for building and maintaining good relationships, and for experiencing good health.

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Connection in the Workplace

In today’s corporate world, people are craving effective leadership. Middle level managers and their team members are overburdened and uninspired by individuals holding titled positions of authority providing neither effective leadership nor effective management. The issue is not change resistance. Peter Senge said it well, “People do not resist change. They resist being changed.” Knowledge based workers desire true leadership that capitalizes on collaboration, communication, and connection to accomplish their work related to clear goals and objectives.

One of the strongest ways an influential leader can connect with others is by practicing the principle of followership. Followership is a leader’s willingness to listen to those for whom they are responsible. “Listening to me” is the highest rated attribute for an effective leader by direct reports. Effective listening creates a connection between the leader and the legitimate needs, wants, and desires of team members.

By paying attention to members of the team, through active listening, a leader gains insight and information to the factors that drive performance. Peter Drucker said, “Everybody writes books about leadership. Somebody ought to write a book about followership, because for every leader there are a thousand followers.” Although followership is an age-old concept and several books have been written about it, the concept is still a novelty to many in titled positions of authority.

Neuroscience research tells us that it is only through a positive emotional connection that people come together in a collaborative relationship. Positive emotional connections are driven by positive behaviour competencies underpinned with the skill of Positive Presence. As leaders we should be asking ourselves daily, is the behaviour I am engaging in drawing people towards me or away from me? Understanding the elements of what endears our team members to us is essential to understanding the great impact that connection has in driving performance in the workplace.

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Be the Leader People Want to Follow

People do not quit their jobs. They quit their leader – the boss. Ineffective leaders breed ineffective followers and performance and productivity suffer as a result. With a positive, emotional connection with your people you send a clear message that you are interested and invested in what your people experience on a daily basis.

People in general do not follow just anyone or follow out of the goodness of their heart. They need good reasons—a motivation – to follow. You are responsible for giving them those reasons by understanding what they want and need to fulfill their work requirements and contribute to a mutual beneficial meaningful purpose in their work.

During the downturn in the so-called bubble, many leaders acquired what the professional literature is calling learned helplessness. Everything is negative, we have a “new normal” and the positive and optimistic qualities of leadership seem to be caught in this self-fulfilling prophecy of scarcity and mediocrity. As leaders infect this mindset into their teams, productivity and other performance factors wane. The team members get caught in a brain-funk – simply do whatever the leader says to keep their jobs and stay out of trouble with the boss.

The reality is that inwardly, people still want to make a difference at work. They want leaders who will give them control and emancipate them to do their jobs and solve problems at their level. For some of you this may seem like a radical idea –giving control away – and a deviation from the historical “top-down” driven approach to leadership. However, if you want to connect, if you desire to become an influential leader, you have to begin to change from the outdated and ineffective practices of the past that limit your leadership capacity.

Neuroscience research tells us that it is only through a positive emotional connection that people come together in a collaborative relationship. Positive emotional connections are driven by positive behaviour competencies underpinned with the skill of Positive Presence. As leaders we should be asking ourselves daily, is the behaviour I am engaging in drawing people towards me or away from me? Understanding the elements of what endears our team members to us is essential to understanding the great impact that connection has in driving performance in the workplace.

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Higher Brain Function in the Workplace

Learning to create a mindset that overrides the stress response is an invaluable skill in today’s workplace wrought with lightening-fast change, complexity and unrelenting demands. It is the neuroplasticity of your brain that enables you to change brain structure to extinguish stress reactions and amplify higher brain function. When we are able to move our mind into this higher brain function, it is then that we work smarter, we are more innovative, and we improve our emotional intelligence. Furthermore, when we are using our higher brain function, the following benefits arise:

• The usual networks that generate the brain’s executive functions grow larger and become more fully integrated with other neural networks. This means you increase your skillfulness at planning, decision-making, error correction, and troubleshooting. You build strong cognitive abilities and can think abstractly.
• Gamma wave activity is far better organized and coordinated, signaling the higher mental activity and heightened awareness found in peak performers.
• The right brain and the prefrontal cortex work together to elevate intuition and creative insight into practical innovation.
• Activity in the left prefrontal cortex, the seat of positive emotion, swamps activity in the right prefrontal cortex, the seat of negative emotion. This condition enables you to achieve a high level of emotional intelligence.
• There is greater activity in the center of the brain, especially the caudate and right insula, generating the social intelligence that sustains interpersonal resonance.
• Your physiology functions at optimum, securing a high level of health and energy.

Ensuring that your work force is operating at that higher level of brain function, is a must in today’s work environment. If an individual or company is not actualizing the mindset that transcends stress to empower higher brain function, they are not maximizing the full extent of the fluid, creative, emotional, and social intelligence of either themselves or their workforce. Learning the skill of Positive Presence develops your ability to create and adjust to a positive and energized mindset (higher brain function) through conscious thought processes that results in higher-level brain function and engaging and effective workplace behaviours.

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The Science of Success

In the last couple of decades, a new field of neuroscience has mapped the mental zone that can literally change the brain to quiet an overly active stress response system and simultaneously pave the way for higher brain networks to perform at optimum. The more you function from this ‘higher’ mental zone, the less you stress, and the more your brain lights up with the mix of intelligence that predicts a successful life.

When these higher networks wire and fire together, humming away at the brain speed of a hundred million computer instructions per second, you not only succeed, you excel at every level of life: from career to family, from physical and emotional wellbeing to fully actualizing your talent and ability. It’s a brain generating the fluid and creative intelligence to achieve goals, along with the emotional and social intelligence to instill joy in your work, peace in your life, and harmony in your relationships. It’s also a brain generating the homeostasis that promotes health and longevity. The key to all of these positive outcomes is building the mindset that transcends stress.

The good news is neuroscience has identified a solution to stress that goes far beyond conventional stress management. This approach not only repairs the damage caused by overproduction of the stress hormones, but also generates the neurological conditions that stimulate the growth of new connections within the higher brain that expand brain capacity, making people smarter, more innovative, and emotionally intelligent. The solution lies in the power of your mental state to rewire your brain. Change your mindset in specific ways and you can literally change brain structure to extinguish stress reactions and amplify higher brain function.

Every one of us have been given the power to change our mental state. It’s just a matter of knowing how you’re wired, then finding the techniques and exercises that work for you to bring you into the mindset that will literally change your brain structure to extinguish the stress reactions and amplify higher brain function. Learning the skill of Positive Presence will do that for you. And it will teach you to create that mindset in real time, right on the job.

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